Cancellations Policy

Cancellations/ Refunds/ Exchange

At SmartGoTrips, we understand that travel plans may change. Our cancellation policy outlines the procedures and fees associated with canceling bookings made through our online travel agency portal. Please review this policy carefully before making any reservations. By using our services, you agree to comply with the terms and conditions of this cancellation policy.

Booking Cancellation:

• All cancellation requests must be made through the SmartGoTrips platform or by contacting our customer support team via email or phone.
• Cancellation requests are subject to the cancellation policies of the respective service providers (airlines, hotels, etc.).
• Cancellation requests made after the specified deadlines or without complying with the service provider's cancellation process may result in partial or no refunds.

Cancellation Fees:

• Cancellation fees vary based on the service provider, booking type, and timing of the cancellation.
• Airline tickets, hotel reservations, and other services may have different cancellation fees and policies. It is your responsibility to review and understand the specific terms for your booking.

Refunds:

• Refunds, if applicable, will be processed according to the terms of the service provider and may take a certain amount of time to reflect in your account.
• Some bookings may be non-refundable or have specific refund policies. These terms will be communicated to you during the booking process.

No Shows:

• If you fail to show up for your flight, hotel stay, or other booked service, no refunds will be provided.
• If you anticipate missing your flight or hotel stay, please contact our customer support team as soon as possible to explore any available options.

Modification of Bookings:

• Modifications to bookings, such as changes in travel dates or passenger information, may be subject to change fees and availability.
• Any modification requests should be made through our platform or by contacting our customer support team.

Exceptions:

• In certain cases, such as unforeseen circumstances or exceptional events, SmartGoTrips may work with service providers to facilitate cancellations or modifications. These situations will be handled on a case-by-case basis.

Contact Us:

If you have any questions or need assistance regarding our cancellation policy, please contact our customer support team at support@smartgotrips.com.

By using our services, you acknowledge and agree to the terms of this cancellation policy. Thank you for choosing SmartGoTrips for your travel needs. Your understanding and compliance with this policy ensure a smooth experience for all travelers.