Privacy Policy

Welcome to SmartGotrips, your trusted online travel agency portal. At SmartGotrips, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect the information you provide to us when using our services. By accessing or using our portal, you consent to the practices described in this policy.

Information We Collect:

We collect various types of information to provide you with a seamless and personalized travel experience. This includes:

Personal Information: Name, contact details (email address, phone number), date of birth, and passport information.
Payment Information: Credit card details, payment history, and billing address for processing transactions.
Travel Preferences: Flight, hotel, and transportation preferences to tailor your bookings.
Usage Information: IP address, device information, browser type, and pages visited on our portal.
Communication: Correspondence and feedback you provide to us.

How We Use Your Information:
We use the information we collect to:

Provide Customer Support: Address inquiries, assist with issues, and improve our services based on your feedback.
Facilitate Bookings: Process flight, hotel, and other travel reservations on your behalf.
Communication: Send you transactional emails, booking confirmations, updates, and promotional offers.
Enhance User Experience: Analyze usage patterns to optimize our portal's functionality and user interface.
Legal Compliance: Comply with legal obligations, regulations, and respond to government authorities when required.

Automatic Logging of Session Data:
We capture session information from our users, encompassing details such as IP addresses, operating systems, web browser software, and user activities on their devices. This data collection serves the purpose of analyzing user behavior, aiding us in pinpointing server issues, and enhancing our systems. It's important to note that this information does not personally identify any visitor; instead, it only provides a general idea of the user's geographic location.

How Long Do We Keep Your Personal Information?
Smartgotrips.com will store your Personal Information on its servers for a duration that is reasonably necessary for the purposes outlined in this policy. In certain situations, we may need to retain your Personal Information for extended periods, particularly when mandated by legal, regulatory, tax, or accounting obligations.

When your personal data is no longer needed, we will take measures to either securely delete it or store it in a manner that ensures it will no longer be utilized by our organization.

Data Security:
We prioritize the security of your information and employ industry-standard measures to protect it against unauthorized access, disclosure, alteration, or destruction. While we take every precaution, no online platform can guarantee absolute security.

Cookies and Tracking:
We use cookies and similar technologies to gather usage information, improve user experience, and tailor content. You can manage your cookie preferences through your browser settings.

Third-Party Partners:
We may share your information with trusted third-party partners to fulfill travel reservations, process payments, and provide related services. These partners are contractually obligated to protect your data and comply with data protection laws.

Your Choices:
You can access, update, or delete your personal information by logging into your SmartGotrips account. You have the right to unsubscribe from marketing communications at any time.

How Can You Opt-out of Receiving Our Promotional e-mails?
Periodically, you will receive email notifications from us regarding local fare sales, exclusive offers, new Smartgotrips.com services, and other noteworthy information. We trust that you will discover these updates engaging and informative. If you prefer not to receive these emails, kindly click on the "unsubscribe" link or adhere to the instructions provided in each email message.

Withdrawal of Consent and Permission
You have the option to revoke your consent to submit any or all personal information or decline to grant specific permissions on the website as outlined above, at any given moment. However, please be aware that choosing to do so may result in restricted access to the website or the unavailability of certain services. If you wish to withdraw your consent, you can do so by sending an email tosupport@smartgotrips.com.

Children's Privacy:
Our services are intended for users above the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us.

Changes to this Policy:
We reserve the right to modify this Privacy Policy as needed. Any updates will be posted on our portal with the revised effective date.